Professor Randel S. Carlock & Ms Keng-Fun Loh
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ABOUT US.We teach, coach, and equip enterprising families—and their advisors—with proven tools to strengthen relationships and sustain lasting economic performance. |
Family and Business (FAB) Learning empowers family enterprises, entrepreneurs, and their advisors to transform human dynamics into competitive advantage. Founded in 2018 by INSEAD's first Berghmans Lhoist Chaired Professor in Entrepreneurial Leadership Professor Randel S. Carlock and Managing Partner Keng-Fun Loh, we replace generic business-school frameworks with customized learning tools—distilled from 30 years of global research and work with leading enterprising families.
Why FAB Works
The FAB Difference
We help families:
✔ Make implicit concerns explicit – Aligning family, business, and ownership visions.
✔ Develop capable next-gen leaders – Emotionally and professionally.
✔ Build resilient relationships – The foundation of lasting enterprises.
Why FAB Works
- Unique Approach: We focus on leadership, relationships, and talent—the hidden drivers of legacy success.
- Proven Tools: Our approach help families resolve conflicts, align generations, and secure growth—without relying on one-size-fits-all "best practices."
- Trusted Advisors: The Carlock-Loh team combines academic rigor, coaching expertise, and real-family experience to uncover unspoken challenges and opportunities.
The FAB Difference
We help families:
✔ Make implicit concerns explicit – Aligning family, business, and ownership visions.
✔ Develop capable next-gen leaders – Emotionally and professionally.
✔ Build resilient relationships – The foundation of lasting enterprises.
“Families are about emotions and caring, and businesses are about profit and performance, not a likely partnership.”
Dreams, aspirations, hopes, and fears that are not discussed take on a life of their own. They cause pain and uncertainty—and erode relationships. Many people believe that you protect family harmony by avoiding difficult topics like family business leadership governance and ownership succession. The reality is just the opposite. When emotions or issues are ignored or repressed, they become even stronger. They cause hurt that lasts longer than if they had been dealt with at the time.
Families are organic, living and growing entities, so even if you don’t plan the future it will still happen without your thinking or agreement… provided the family and business are not destroyed by conflicts, bad decisions or … no decision.
Families are organic, living and growing entities, so even if you don’t plan the future it will still happen without your thinking or agreement… provided the family and business are not destroyed by conflicts, bad decisions or … no decision.
Dr Randel S. Carlock
Professor Randel Carlock is a business professor, coach, family therapist, entrepreneur, and former CEO and Chairman of a NASDAQ listed company, Randel’s passion for teaching and real-world experience as an entrepreneur helped him enter the new field of family business. He was founding director of 2 award-winning family business centers: one in the U.S. as the first Opus Professor of Family Enterprise at the University of St. Thomas in Minnesota and later, the Wendel International Centre for Family Enterprise as the first Berghmans Lhoist Chaired Professor in Entrepreneurial Leadership at INSEAD. He has now researched and taught about entrepreneurship, family business, and coaching at INSEAD’s campuses in Asia (Singapore), Europe (France), and the Middle East (Abu Dhabi)—and now its facility in the United States (San Francisco)—for 20 years.
The main theme in Randel’s work is the power of learning and personal development in creating deeper meaning in our lives. He believes that we learn 3 ways when we teach: First, from the class we learn how to motivate others. Second, we learn about what we are teaching. And last, we learn about ourselves. It’s only when we learn new skills, and more importantly, about ourselves and what we value, that our trajectory towards leadership and making a difference climbs exponentially.
He holds Masters, MBA and PhD degrees and has done postgraduate training in family and marriage therapy at the Institute of Psychiatry, King’s College and psychodynamic counseling at Birkbeck College, both in London. He also completed the Art and Practice of Leadership Development at Harvard University’s Kennedy School and Strategic Family Therapy Training at the Mental Research Institute in Palo Alto.
He is most proud of his books, written with outstanding colleagues: When Family Businesses are Best and Strategic Planning for the Family Business with John L. Ward, and Family Business on the Couch: A Psychological Perspective with Manfred Kets de Vries. These books have been translated into several languages including Arabic, Chinese, Hebrew, Japanese, Portuguese and Spanish. A Family Business on the Moon, co-authored with Keng-Fun Loh, represents a completely new style of learning and an exciting departure from his previous academic publications.
Professor Randel Carlock is a business professor, coach, family therapist, entrepreneur, and former CEO and Chairman of a NASDAQ listed company, Randel’s passion for teaching and real-world experience as an entrepreneur helped him enter the new field of family business. He was founding director of 2 award-winning family business centers: one in the U.S. as the first Opus Professor of Family Enterprise at the University of St. Thomas in Minnesota and later, the Wendel International Centre for Family Enterprise as the first Berghmans Lhoist Chaired Professor in Entrepreneurial Leadership at INSEAD. He has now researched and taught about entrepreneurship, family business, and coaching at INSEAD’s campuses in Asia (Singapore), Europe (France), and the Middle East (Abu Dhabi)—and now its facility in the United States (San Francisco)—for 20 years.
The main theme in Randel’s work is the power of learning and personal development in creating deeper meaning in our lives. He believes that we learn 3 ways when we teach: First, from the class we learn how to motivate others. Second, we learn about what we are teaching. And last, we learn about ourselves. It’s only when we learn new skills, and more importantly, about ourselves and what we value, that our trajectory towards leadership and making a difference climbs exponentially.
He holds Masters, MBA and PhD degrees and has done postgraduate training in family and marriage therapy at the Institute of Psychiatry, King’s College and psychodynamic counseling at Birkbeck College, both in London. He also completed the Art and Practice of Leadership Development at Harvard University’s Kennedy School and Strategic Family Therapy Training at the Mental Research Institute in Palo Alto.
He is most proud of his books, written with outstanding colleagues: When Family Businesses are Best and Strategic Planning for the Family Business with John L. Ward, and Family Business on the Couch: A Psychological Perspective with Manfred Kets de Vries. These books have been translated into several languages including Arabic, Chinese, Hebrew, Japanese, Portuguese and Spanish. A Family Business on the Moon, co-authored with Keng-Fun Loh, represents a completely new style of learning and an exciting departure from his previous academic publications.
Keng-Fun Loh 羅景芬
Keng-Fun advises business families and companies in Asia, Europe, the U.S., and the Middle East on communication and planning. She is Lecturer of Family Business at INSEAD, Co-Academic Director of the YPO INSEAD Global Family Enterprise Program and the program director for the Financial Times' first Family Business Forum at INSEAD Asia Campus. She has written about family business for publications that include the Singapore’s Business Times, the South China Morning Post in Hong Kong, and is co-author of A Family Business on the Moon: 24 activities to plan your family and business future (2018).
Keng-Fun Loh is revolutionizing access to family enterprise planning tools through her industry-first digital platform FAB360 at fab-learning.com in 13 languages, empowering underserved families, founders and next-gen leaders from Jakarta to Johannesburg with AI-powered, real-time diagnostics. In 2018, Keng-Fun founded Family and Business Learning, creating the platform for the world’s first 360° online assessment tools for business families to address their unique communication and planning challenges, accelerate their learning with a shared vocabulary and unity of purpose, and function more effectively as a family of adults.
Keng-Fun has over 25 years working with wealthy and business families in Asia, Europe, and the U.S.. With 20 years at Citi, she is a veteran in communicating complex concepts to a broad spectrum of high net worth clients through her senior roles as market head, head of customer experience, and marketing director. She was head of marketing for Asia Pacific at Credit Suisse before joining Standard Chartered as Senior Advisor for its new wealth management transformation strategy.
She holds the Family Firm Institute (FFI) Advanced Certificate in Family Business Advising, and is former Chair of the FFI Asian Circle study group. Keng-Fun has a master's degree in finance and investments from the University of Hull. Born and based in Singapore, Keng-Fun was educated in English and Mandarin, and speaks Cantonese at home.
Keng-Fun advises business families and companies in Asia, Europe, the U.S., and the Middle East on communication and planning. She is Lecturer of Family Business at INSEAD, Co-Academic Director of the YPO INSEAD Global Family Enterprise Program and the program director for the Financial Times' first Family Business Forum at INSEAD Asia Campus. She has written about family business for publications that include the Singapore’s Business Times, the South China Morning Post in Hong Kong, and is co-author of A Family Business on the Moon: 24 activities to plan your family and business future (2018).
Keng-Fun Loh is revolutionizing access to family enterprise planning tools through her industry-first digital platform FAB360 at fab-learning.com in 13 languages, empowering underserved families, founders and next-gen leaders from Jakarta to Johannesburg with AI-powered, real-time diagnostics. In 2018, Keng-Fun founded Family and Business Learning, creating the platform for the world’s first 360° online assessment tools for business families to address their unique communication and planning challenges, accelerate their learning with a shared vocabulary and unity of purpose, and function more effectively as a family of adults.
Keng-Fun has over 25 years working with wealthy and business families in Asia, Europe, and the U.S.. With 20 years at Citi, she is a veteran in communicating complex concepts to a broad spectrum of high net worth clients through her senior roles as market head, head of customer experience, and marketing director. She was head of marketing for Asia Pacific at Credit Suisse before joining Standard Chartered as Senior Advisor for its new wealth management transformation strategy.
She holds the Family Firm Institute (FFI) Advanced Certificate in Family Business Advising, and is former Chair of the FFI Asian Circle study group. Keng-Fun has a master's degree in finance and investments from the University of Hull. Born and based in Singapore, Keng-Fun was educated in English and Mandarin, and speaks Cantonese at home.
Understanding Family Business is Knowing Your Family.
Copyright © 2024 by Randel S. Carlock and Keng-Fun Loh
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All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, write to: [email protected]
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